Reviews from Mangrum & Hite Insurance Clients
Bobby has been my home and auto insurance agent for years. When it comes to insurance, the questions you don't know to ask can cost you the most. This requires you have an insurance agent who knows what to ask and who takes the time to explore your needs. Before I met Bobby, I had dealt with a number of other agents, most of whom quoted me a policy without asking questions, assuming that my needs were like everyone else's. I even had one guy assume that I wanted minimum coverage (which they should rename "maximum exposure," but don't get me started on that).
Bobby does a great job asking the right questions to determine what someone's needs are. His patience and willingness to educate the client put him in a league of his own. In doing this, he not only ensures that you get adequate protection for your home and auto, but that you are able to get the most coverage for your value.
His focus on client relationships is beyond impressive. Bobby has always been proactive in working with clients, knowing that people's needs change over time. I've called Bobby countless times with random questions on behalf of my own clients. He usually answers the phone immediately, but if it goes to voicemail, I get a response almost immediately. His willingness to help me better take care of my own clients is just part of what makes me one of his biggest fans. His response always is, "Call me anytime. You know I like to help people." He should really put that on his business card. - C. Staggs
I've intended to write this email ever since the hail storm. Mainly I want to say thanks for the prompt service you and your associates provided. As you know, I have a home and two rental homes in Crieve Hall. Of the three, two required new roofs. From the time I first called, you and your staff were right on top of getting the ball rolling. State Auto was out quickly meeting with Mike Barratt of Barratt Roofing that you suggested. Mike was a delight to work with and without a doubt, I will never call another roofer.
I remember calling State Auto with a question and my contact was out. Within 15 minutes, someone else from State Auto called and answered all my questions. I think I've been with you for about six years and hope to continue with you for the next sixty. Okay, I'm planning on living a long time. Thanks again for great services all the time. - I. Behr
Bobby delivered on his promise to save us money on our homeowner's and car insurance. Perhaps most important is the personalized service he extends to his policy holders. - J. Sullivan
You impressed us as being very knowledgeable, fair, and courteous. It is a pleasure and we are happy to recommend the services of Bobby Hite. - J. R. Smith
I found out about Bobby Hite Insurance from his mailers which always have a lot of helpful information. Plus I saw a lot of his 'For Sale' signs around the neighborhood. I thought, he's in insurance and real estate, that's a busy guy, he must be busy for a reason.
When Bobby came over to see me I liked his straightforward personality, he was business-like and really knows his product He deals with reputable companies and the prices were the best I had seen. So I got my auto insurance for two cars, my homeowners policy and a 1 million dollar umbrella for peace of mind.
Recently our neighborhood was hit by some big storms and my roof was really damaged. I called Bobby and they sent a roofing company right over to check things out. In no time I had a brand new roof. The service was great and I always recommend Bobby Hite to my friends who are looking for insurance - D. Leonard
The main reason I am writing you is to say that you are very fortunate to have such a friendly and efficient staff working with you. Most of my phone calls to your office were handled by Jackie and I must say that she comes across on the telephone as being sincerely interested, efficient, and dependable. - D. Thacker
Bobby gave us great coverage - more for less. I like having one agent for two policies - car and home. The Sherers
Bobby Hite contacted me out of the blue about my insurance needs, I liked his enthusiasm, but since 1 had just renewed by policies I wasn't interested in changing my insurance at the time.
However, I was doing some remodeling and mentioned Bobby to the contractor and I was surprised when he said 'Bobby will fight for his clients'. That was a pretty great recommendation. Over time, I found that other people spoke highly of Bobby. So the more I thought about it, I realized that I would probably get better service from Bobby Hite.
When my policies came up for renewal I went with Bobby for my Home, Auto and Umbrella. He got me good coverage for less money. He follows up, and when he says he'll do something, he does it. Thankfully, I haven't had any claims, and I hope I don't in the future, but if I do, I know Bobby will treat me with the same care and professionalism. - J. Kelly
I have never worked with an agent who was so conscientious, the friendly and courteous attention were the best I have ever seen. - R. W. Stone
Your performance was without fault, and I cannot believe another man could have handled the matter better. No detail escaped you attention — Your suggestions and guidance were without fault, always to my profit. - G. Harsnell
We've been really pleased with the service we've had from Bobby Hite ever since he first called on us 13 years ago. He offered us lots of information on different insurance products and we were able to compare rates. We got a lot better deal from Bobby than from our previous company.
A few years ago a wind storm blew the neighbor's tree down on our house and garage. Bobby's office handled it quickly with no problems. The girls in Bobby's office are awesome, they are so personable, even if I have to leave a message they get right back to me. Now my college-aged son is insured with Bobby, so we're keeping him in the family. - S. Williams
Bobby Hite was very prompt and professional. He pointed out several deficiencies in our coverage which we now corrected. - C Bain
I really appreciate the professional service from you, Jackie, Millie and the rest of your staff. I have told family and friends of your outstanding service and support. - B. Climer
I've had my home and auto insurance with Bobby Hite for about 10 years. I recently retired and just a week or so later was involved in an accident which 'totaled' my truck.
Right away, I received constant contact from Bobby's office. They kept me apprised of each detail of my claim, taking care of reimbursing my deductable, informing me when checks had been mailed to me, they've been with me every step of the way.
Bobby Hite and his organization has made handling a bad experience about as pleasant as it can get. They've been extremely good to me and I'd give them a '5 star' rating. - J. Hooper
It is a pleasure to know you and to recommend you and your company's service, with no reservations, to those with whom I come in contact. - P. White
I have no hesitation at all in recommending you to friends, and would be glad to serve as a reference for you in the event that should ever be appropriate. - D. Hooper
You have worked with Carolyn and me on a number of issues and you have always helped us:
1. We obtained a number of home and automobile insurance quotations and finally selected your company because of a significant cost savings and maintaining excellent coverage.
2. Your assistance in obtaining data relating to our tax appraisal enabled us to obtain a lower Davidson County tax rate.
3. Your suggestions for skilled craftsmen to perform work at our house have always provided good results at a reasonable price.
4. Your promptness in responding to telephone calls or having office personnel assist us in answering questions indicates the concern and superior service you provide.
Bobby, we appreciate all you have done for us and would recommend you to anyone. - The Kovacs
It is good to conduct business with a person such as yourself that we could trust and rely on. You made a hard thing pleasant and easy. - The Hales
Bobby is a thoughtful professional, who is committed to customer service. We highly recommend him. - N. Sprayberry
Your honesty and efforts to keep us informed was very much appreciated. We have told many of our friends about you. In summary, Bobby, we are pleased that we chose you. - B. Sinclair
Gregg Gordon personifies "exemplary customer service" and is an asset to your company!! Despite the number of vehicles we have owned over the years, naturally compounded by two teenagers /young adults, along with my hobby of obtaining older vehicles and improving them for resale, Gregg has "never missed a beat" in providing cheerful, professional service. - M. Cassidy
Bobby pointed out the holes in our policy and gave us better coverage for less money. - The Wilders
I especially appreciate the assistance which you gave my wife. I'm happy to recommend you as an expert professional to anyone who wants the very best. - G. Smith
If you have any real estate or insurance needs, please keep Bobby Hite in mind. Brooke and I bought our house from him back in the early nineties and also have our auto and homeowners insurance with him. I can personally attest to how fast he can move a house as he truly is "in tune" with the market in this part of town.
In the insurance area I think you would be hard pressed to find an agency that provides better support regarding claims. Bobby has been a generous sponsor of our team for the last three years. - Coach T. Shelton
You went the "extra miles" to help me in every way and I thank you so very much. I recommend Bobby Hite for excellence. - J. Foy
We particularly appreciated your courtesy and constant effort to keep us informed. Your personal concern and interest in our behalf adds to your professionalism. - I. Owensby